We work hard to make our services work as smooth as they can with 99.99% uptime. But with scale sometimes things break. So we want to make everything clear, on how we handle any downtime events. ** Hosted services ** After any downtime event, we may provide affected users with credit based on the amount of time any hosted resource was down. ** System downtime ** We can’t always guarantee that services will be online, as we’re constantly making changes. However, if something breaks while you’re working, please send us a message, and we’ll do our best to fix it. We understand that this can be frustrating when you’re trying to get things done. ** Suspension of services ** We suspend all services that account users use due to non-payment or limit features for accounts on services without credit, depending on the service’s functionality. If payment is required for a service to function, we send out warnings before any suspension, provided you haven’t disabled our email updates. This process is fully automated. ------ __ This is our policy for our main LAMM Creative Solutions website and our digital services. Policies may vary depending on the service, so please check the documentation on that service’s website for specific details. __